PRIVACY POLICY

Thank you for your interest in TouchBase™! Our privacy policy below (“Privacy Policy”) describes the information we collect and how we make use of private information that you may provide in connection with your use of the www.touchbasemail.com website (“Website”). This Privacy Policy is an essential part of our Terms of Use, available here. Capitalized terms used in this Privacy Policy that are not defined herein shall have the meaning assigned to them in our Terms of Use.

As described more fully below, we use your information to communicate with you and provide you with content that we believe will be of interest to you. We may use your information to share information with you, to inform you of new opportunities to engage with us, our advertisers, or our sponsors, to let you know about any special offers or events, or to otherwise communicate with you in connection with your use of the Website.

Please review our Privacy Policy carefully and contact us if you have any questions. By using the Website, you are agreeing to the practices described on this page; if you don’t agree with the practices in this Privacy Policy, please do not use our Website.

UPDATES TO THESE TERMS

Return to this page occasionally to review the most current version of this Privacy Policy. We reserve the right to modify this Privacy Policy at any time, without notice, so it is important to check this policy periodically. By continuing to use the Website and/or the Website services, you  accept this Privacy Policy and any modifications we make.

INFORMATION COLLECTED

When you send or enter information on our Website or through social media, we may store it. We may collect and store information that can identify you, such as your first and last name, phone number, mailing address and email address, and fax number. We may ask for other information from you beyond the above information. You can choose not to provide the information we request, but in some cases, if you don’t provide the requested information, we may not be able to complete the proposed communication or transaction.

Some amount of personal information is required in order to use the site at all. For example, your email address is required for us to respond to any questions or customer service requests.  

Information from Other Sources

In addition to getting information directly from you, from time to time we may acquire personal and non-personal information from third parties and add it to our account information. For example, we may receive information regarding third parties from you or other individuals or companies that use our Service (as “Service” is defined in our terms of use). We do not process or use any personally identifiable information that we receive in a way that is incompatible with the purpose(s) for which it was provided to us.

Collection and Use of Information by Our Customers and Others

We provide Services to a number of customers. You may be, or may have already been, asked to provide personally identifiable information to our customers or affiliates through a communication sent to you by way of our Services—whether via an email sent using our Services or otherwise.

All customers that use our Services maintain their own information, data, and privacy practices and policies. This Privacy Policy only applies to information that we collect through our website and Services and is not the policy of our customers or affiliates. We are not responsible for the practices or policies of customers or any third parties, whether or not they are affiliated with us. Review the policies and practices of any third parties before you provide any personally identifiable information to them.

Automatically Collected Information

When you visit our Website, some information is automatically collected. As an example, but not by way of limitation, we will collect your IP address, Internet browser software (whether Firefox, Safari, Google Chrome, Internet Explorer, or otherwise), and the referring website. We may also collect information related to the type of technology you use to access our Website. Also, we may collect information about your activity on our Website, whether you view specific pages, and any purchases made. We use this information to improve your experience and other customers’ experience and to prevent fraud. To read more about these practices, please read our “Cookies and Other Technology” section below.

Information Collected Using Google Analytics

We use Google Analytics to learn how people use our Website. Google Analytics allows us to see data related to site traffic, but does not allow us to see any personally identifiable information. To learn more about the Google Analytics service, click here.

HOW YOUR INFORMATION IS USED

We use your information to provide you with information and updates, to communicate with you in general, to respond to your questions and comments, to improve our offerings, services, and Website, to notify you about special offers, products, or services, to customize your experience with our Website, to reward you as part of a rewards or recognition program that you choose to participate in, to request information from you (including via surveys), to resolve disputes, or resolve problems, to prevent illegal or potentially illegal activities, to enforce our Terms of Use, to comply with laws and regulations, and as otherwise described at the point of collection of your information.
We may use or disclose non-personally identifiable information at our discretion, without limitation. 


Social Media Information

We may receive information about you from certain social media companies and websites, including, but not limited to, Facebook, Twitter, and Instagram. Such information may include your name, profile, comments, and other information published on the social media site. Additionally, by interacting with us through any of our social media pages, you may provide personal information that will become publicly available through the social media website or on our Website. Please be aware that if you share personal information in a public setting like a social media channel, it may be publicly visible and may be collected and used by people or companies other than us. We can’t control how publicly visible information is used, so please share your information with caution.


WHO WE SHARE YOUR INFORMATION WITH

We may share your information with the following people or businesses:

Third-party Merchants and Service Providers

We may provide your information to third-party merchants or service providers, including business analytics, website analytics companies, customer service, marketing firms, advertisers, advertising service providers, for the distribution of polls, surveys, promotions, or sweepstakes programs, and in support of fraud prevention efforts. We may also allow third-party service providers to collect information for us, including information required to be able to operate features on our Website or to be able to provide online advertisements that target your specific interests. Third-party service providers may access and collect information, but only as needed to perform their specific functions for the Website. While we direct third parties to keep your information safe and not to use it or disclose it for any reason except to render services to allow the proper operation of the Website and for the above-mentioned reasons, we do not and cannot limit our third-party service providers’ use or disclosure of your personal information. We do not control the data security practices of third parties.

Business Partners and Advertisers

We may provide your information to business partners and advertisers with whom we jointly offer products or services, or whose products or services are offered on our site. If a third party is involved in a product or service offered on our site, it will be evident because their name will appear on our site, either alone or with ours. If you access, use, or purchase any of the content or merchandise offered by our business partners, we may share information about you with them. Such information may include your personal information. We do not control the data security practices of third-party business partners.

Referring Websites

If another website referred you to our Website (whether through a link on the site or otherwise), we may share some information about you with the referring website. We do not place limitations on referring websites’ use of your personal information. We recommend that you review the privacy policies of any website that may have referred you to our Website.

Our Related Companies

We may share your personal information with our related companies, including our parent company as well as any corporate affiliates. Sharing your information allows us to provide you with information or services specific to your interests. Our parent company and affiliates will observe the same or higher level of protection of your information as the level that we observe, as described in this Privacy Policy. Our parent company and affiliates will also comply with all applicable laws and give you the opportunity in every commercial email to “opt-out” of receiving any further commercial messages.

Legal Purposes

We may share your personal information in response to a subpoena, court order, or other legal process. We may share your information to substantiate legal claims or rights, defend legal claims, or as is required by law. In all such cases, we reserve our right to raise or waive any legal claim, objection, or right we may have.

Illegal Activity

If we feel it is necessary to investigate or take action in response to illegal activities, whether suspected or actual, we may take any action authorized by law. Additionally, we may act to defend the rights, property, or safety of our company or Website, our customers, merchants, or others, whether in connection with this agreement, any other agreements, or other source of law.

Corporate Transactions

We may share your personal information in connection with a corporate transaction, whether a sale, merger, consolidation, partnership, or in the unlikely event of bankruptcy.

Aggregated Information

In addition to the above, we may also share anonymous or aggregate information with third parties, including advertisers, merchants, partners, and investors. For example, we may share with third parties our Website traffic and any statistics related to visitor interaction with our Website. Such information does not contain personal information.

Notice

If not otherwise set forth in this Privacy Policy, you will be given notice any time information about you will be shared with third parties. In such cases, you will have the option to choose not to have us share your information.

CHOICES REGARDING OUR COLLECTION AND USE OF YOUR INFORMATION

As described above, you have the option not to provide us with your information. However, it may be required in order to interact with us or to otherwise conduct business between you and our Website.

As a member of our site, if you provide your email address, you may receive email messages about offers and products on our site. If you do not wish to receive such email messages, you may unsubscribe via the link at the bottom of such an email message. Even if you unsubscribe, we reserve the right to send you communication regarding service announcements, administrative messages, and surveys related to your experience with the Website, without providing you the chance to opt out of such messages.

You cannot limit or prevent our use or disclosure of non-personally identifiable information.

COOKIES AND OTHER TECHNOLOGIES

Cookies are small data text files that can be stored on your computer’s hard drive. Some Internet browsers prevent the storage of cookies. Most browsers provide guidance to prevent your browser from accepting and storing new cookies, to notify you when you receive a new cookie, or to block cookies entirely. However, if you refuse to accept cookies, some of the functionality of our Website may be impaired and your experience may be affected.

This Website uses cookies as follows:

  • To recognize you as a repeat visitor and to save and reapply any preferences or information that you may have entered into the Website on a prior visit. As one example, if you have already registered with our site, we may use cookies to remember your account information so you will not need to log in again when you return to visit our Website.
  • To customize your experience on this Website. As one example, if you access a page on our Website, a cookie may be automatically set by us to recognize your browser so we can provide relevant information based on your interests.
  • To measure and research the impact of our Website pages and advertisements.

PROTECTING YOUR INFORMATION

Your trust is important to us. We are committed to protecting information that we collect on our Website. Although we can’t guarantee the security of our site, we have put in place a number of administrative, technical, virtual, and physical security methods to protect the information that you provide to us. For example, we limit access to personal information to authorized employees solely for business functions. Additionally, we use encryption when transmitting your information between our system and your system, using firewalls and intrusion detection systems to help prevent unauthorized people from accessing and viewing your information.

We use Secure Sockets Layer (“SSL”) technology. The SSL technology encrypts information that you provide to the Website so only we can decode your information. You can tell if your connection is secured with SSL by checking the bar at the bottom of your browser. You’ll see either a key or a closed lock. If you don’t see a key or a closed locked, SSL may not be active.

We exercise reasonable precautions to make sure your information is safe, however we cannot guarantee the security of your personal information. No server or Internet transmission is ever 100% secure or error-free. While there is no such thing as “perfect security” on the Internet, we take reasonable steps to help ensure the safety of your personal information. However, you understand and agree that such steps do not guarantee that the Website and the services provided by the website are invulnerable to all security breaches or immune from viruses, security threats, or other vulnerabilities.

Ways You Can Protect Personal Information

When browsing our Website, there are a number of practices that can help limit the risk of misuse or theft of personal information:

  • Use the most updated security software for your devices.
  • Use password protection on your mobile devices.
  • Always close out of Internet sessions and make sure it can’t be reopened by other users of the same device.
  • Don’t use the same password on multiple websites or accounts.

PROTECTING CHILDREN’S PRIVACY

Our Website is a general audience website that does not offer services directed to children. As provided by our Terms of Use, access and use of our site is limited to individuals aged 18 and above. Should a child whom we know to be under the age of 13 send personal information to us, we will use that information to respond directly to that child, to inform him or her that we require parental consent before accepting his or her personal information.

EXTERNAL LINKS

Any links to sites other than this Website are not operated under this Privacy Policy. Any such website may have its own privacy policy. We recommend that you review and understand any such privacy policy posted on any such website to understand how they may collect, use, and disclose your personal information.

VISITING OUR WEBSITE FROM OUTSIDE CANADA

Our Website is operated by a Canadian corporation. It is hosted in Canada and is meant for visitors located within Canada. If you are visiting our Website from the European Union or any other region of the world outside of Canada, please be aware that your information will be submitted to, stored, and processed in the Canada, where our servers are located, our central database operates, and our company does business. By using the Website, you are transferring your personally identifiable information to Canada for storage and processing; by providing your personally identifiable information, you consent to the transfer, storage, and processing of your personally identifiable information by us in Canada, according to Canadian laws. This Website is operated according to the laws of Canada. The laws of your country might be more stringent than the laws of Canada, but we do take many precautions to protect your information. By using our services, you understand that your information may be submitted to our facilities as well as any third parties with whom we may share it in conformance with this Policy. If you don’t agree to the full terms of service and this privacy policy, including this section, please do not use the Website.

CHANGES TO THIS PRIVACY POLICY

In the future, we may change or update this Policy. We will notify you of any material changes by sending you a notice to the email address that you provide or by placing a conspicuous notice on our Website.

CONTACTING US

If you have questions about this Privacy Policy, anything listed for sale on our Website, or questions about us in general, please email us at support@touchbasemail.com or call us at 905.684.3692

You may also write to us at:  

PO Box 1537, 4 Queen Street, St. Catharines, Ontario L2R 7J9 Canada

Effective August 24, 2016

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